Your CX Toolset to drive Customer Satisfaction in 2023
A bit lost with your Customer Experience strategy? You do not have clear CX objectives, and do not know how to start designing and implementing CX improvements?
myCXvision is an online exploratory planning tool that will provide you a roadmap of CX initiatives to improve your customer's satisfaction as well as your business KPIs. It is also a self-assessment tool to evaluate the maturity of your organisation regarding CX.
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Meet myCXVision
Get your CX roadmap in a few steps and without effort.
Survey
Answer 50 questions focusing on the five pillars of any successful customer experience: strategy, listening, design, implementation, and measuring. Share your view of how well your organization is driving CX and get personalized recommendations.
CX Score
Based on your answers, you will get a spider chart showing how your organisation scores on each of the 5 pillars of CX. Take the survey regularly to see how your CX score progresses after implementing the recommendations of your CX roadmap.
CX Roadmap
Get a roadmap featuring thorough CX improvements: step-by-step actions, estimated implementation time, expected benefits, departments involved… — it's all there.
Testimonials
We help our clients develop the best Customer Experience strategies.
It is so nice for sending to all stakeholders.
This tool allowed us to better comprehend and structure all aspects of our customer experience
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I thought the tool was pretty neat. I plan to use it as a conversation starter for some internal initiatives for 2022.
myCXvision was created by CXB HUB
CXB HUB provides CX coaching sessions and plug & play CX solutions, such as myCXvision.
CXB HUB is a Human & Tech start-up helping Fortune 500 companies create leading customer and employee experiences.
Each member of our team has many years of experience in customer management. This experience was used to create myCXvision, a powerful and cooperative tool allowing you to achieve your customer experience objectives.
Our team
After 15 to 25 years’ experience in implementing CX strategies for leading companies
across various industries, we have been able to build a checklist of best CX practices.
Meet the team behind your CX journey.
Co-Founder and Executive President
Tech and Innovation CX Lead
Entrepreneurship with 5 start ups created/managed and 2 sold
5 years + of customer and employee experience projects
10 years with Airbus Group in Sales & Marketing & Strategy
30+ reference with international brands as a Strategic Management Consultant
GEM Alumni, HEC MBA Paris and Fletcher School of Law and Diplomacy
Lives in London, speaks English, French, Russian
CX and Tech Project Manager
Project management and consulting
9 years entrepreneurship with 3 start ups created and 4 managed
10 years with the Arnest Group
Harvard, MIT, MBA Institute
Part of the CXB HUB since December 2017
Lives in Glasgow, speaks English, French, Russian
Co-Founder and Executive President
Tech and Innovation CX Lead
Advisor-Expert in Marketing, CX-EX Innovation
with food retail leader Auchan, including 12 in executive positions: CMO, CIO
Paris Institute for Political Studies, postgraduate in International Commerce, Next MBA
Lives in Vienna, speaks French, English, German, Russian
Managing Director & Co-Founder HR and EX lead
Customer and employee experience managing successful projects
12 years of entrepreneurship with Academie du Service and then CXB HUB
10 years with Accor Hotels Group in HR, Training and Innovation
80 + reference with international brands
College of Europe, MBA Celsa La Sorbonne, UCO
French, English, German
Co-Founder and Executive President
Tech and Innovation CX Lead
Senior Consultant Partner France
HR, pedagogical engineering, coaching and service culture transformation with Accor Hotels
15 years + of customer and employee experience managing successful projects
8 years entrepreneurship
50 + reference with international brands
Sciences Po, Sciences de l’Education, DUFA, Transformance
French, English
Co-Founder and Executive President
Tech and Innovation CX Lead
Senior Consultant
UX Customer voice lead
customer and marketing research in an industrial B2B international distribution company
Goal oriented, data driven and customer centric
5 years entrepreneurship
Solutions according to both customers need
and market situation
10 years + experience in managing people
and complex projects
Competitive intelligence, digital, qualitative and quantitative approaches
Advisor for CXB HUB since July 2017
Co-Founder and Executive President
Tech and Innovation CX Lead
Senior consultant & project coordinator
Industry experience
Managed several International projects, involving multicultural and multidisciplinary teams (market studies, product launch, digital tools, CRM deployment)
Qualitative market research, CX management, International Project management, Customer Journey Mapping
BBA ESSEC International Trade
English, French
Co-Founder and Executive President
Tech and Innovation CX Lead
Who is myCXvision for?
Frequently asked questions
What does CX mean?
Customer Experience (CX) is how the company communicates with its clients during the decision-making and buying processes. It affects buying decisions and the client’s desire to engage with your company.
Why does CX matter?
Apart from building customer trust, CX ensures that every member of your team is dedicated to providing their best effort. This boosts engagement and leads you to higher sales. But it’s not all about the money. The credit and value your company presents matters most.
What does a CX strategy include and how does it benefit the business?
The CX strategy covers each step of user interaction with your company. Besides pre-sale, it also covers customers’ feedback and their desire to reach out for more services.
What is the difference between good and bad CX?
Customer experience implies every interaction a client has with your company. If it’s bad, they unplug. But that’s not what we’re striving for. Good CX means the customers expect you to do well – this comes from the point of loyalty and understanding that any of their concerns are considered.
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© 2022 myCXvision.
