Your CX Toolset to drive Customer Satisfaction in 2022

A bit lost with your Customer Experience strategy? You do not have clear CX objectives, and do not know how to start designing and implementing CX improvements?

myCXvision is an online exploratory planning tool that will provide you a roadmap of CX initiatives to improve your customer's satisfaction as well as your business KPIs. It is also a self-assessment tool to evaluate the maturity of your organisation regarding CX.

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my cx vision customer experience dashboard with a roadmap

Meet myCXVision

Get your CX roadmap in a few steps and without effort.

answer a 45 questions survey my cx vision

Survey

Answer 50 questions focusing on the five pillars of any successful customer experience: strategy, listening, design, implementation, and measuring. Share your view of how well your organization is driving CX and get personalized recommendations.

radar chart for your customer experience score

CX Score

Based on your answers, you will get a spider chart showing how your organisation scores on each of the 5 pillars of CX. Take the survey regularly to see how your CX score progresses after implementing the recommendations of your CX roadmap.

a roadmap of your customer experience strategies

CX Roadmap

Get a roadmap featuring thorough CX improvements: step-by-step actions, estimated implementation time, expected benefits, departments involved… — it's all there.

Testimonials

We help our clients develop the best Customer Experience strategies.

It is so nice for sending to all stakeholders.
This tool allowed us to better comprehend and structure all aspects of our customer experience
Magali Faye | Lead Manager of Digital & Customer Experience - BPCE
I thought the tool was pretty neat. I plan to use it as a conversation starter for some internal initiatives for 2022.
Noah Subhrasheel Roychowdhury | Global Head of Customer Intelligence

myCXvision was created by CXB HUB

CXB HUB provides CX coaching sessions and plug & play CX solutions, such as myCXvision.

CXB HUB is a Human & Tech start-up helping Fortune 500 companies create leading customer and employee experiences.

Each member of our team has many years of experience in customer management. This experience was used to create myCXvision, a powerful and cooperative tool allowing you to achieve your customer experience objectives.

Our team

After 15 to 25 years’ experience in implementing CX strategies for leading companies
across various industries, we have been able to build a checklist of best CX practices.
Meet the team behind your CX journey.

Alexis Grabar

Co-Founder and Executive President
Tech and Innovation CX Lead

15 years

Entrepreneurship with 5 start ups created/managed and 2 sold

5 years + of customer and employee experience projects

10 years with Airbus Group in Sales & Marketing & Strategy

30+ reference with international brands as a Strategic Management Consultant

GEM Alumni, HEC MBA Paris and Fletcher School of Law and Diplomacy

Lives in London, speaks English, French, Russian

Alexander Matytsine

CX and Tech Project Manager

10 years

Project management and consulting

9 years entrepreneurship with 3 start ups created and 4 managed

10 years with the Arnest Group

Harvard, MIT, MBA Institute

Part of the CXB HUB since December 2017

Lives in Glasgow, speaks English, French, Russian

alexis grabar co-founder and executive president tech and innovation cx lead mycxvision my cx vision
Alexis Grabar

Co-Founder and Executive President
Tech and Innovation CX Lead

Aresh Alamir

Advisor-Expert in Marketing, CX-EX Innovation

19 years

with food retail leader Auchan, including 12 in executive positions: CMO, CIO

Paris Institute for Political Studies, postgraduate in International Commerce, Next MBA

Lives in Vienna, speaks French, English, German, Russian

Claire Bonniol

Managing Director & Co-Founder HR and EX lead

20+ years

Customer and employee experience managing successful projects

12 years of entrepreneurship with Academie du Service and then CXB HUB

10 years with Accor Hotels Group in HR, Training and Innovation

80 + reference with international brands

College of Europe, MBA Celsa La Sorbonne, UCO

French, English, German

alexis grabar co-founder and executive president tech and innovation cx lead mycxvision my cx vision
Alexis Grabar

Co-Founder and Executive President
Tech and Innovation CX Lead

Isabelle Rongier

Senior Consultant Partner France

25 years

HR, pedagogical engineering, coaching and service culture transformation with Accor Hotels

15 years + of customer and employee experience managing successful projects

8 years entrepreneurship

50 + reference with international brands

Sciences Po, Sciences de l’Education, DUFA, Transformance

French, English

alexis grabar co-founder and executive president tech and innovation cx lead mycxvision my cx vision
Alexis Grabar

Co-Founder and Executive President
Tech and Innovation CX Lead

Flavio Cimbalo

Senior Consultant
UX Customer voice lead

15+ years

customer and marketing research in an industrial B2B international distribution company

Goal oriented, data driven and customer centric

5 years entrepreneurship

Solutions according to both customers need
and market situation

10 years + experience in managing people
and complex projects

Competitive intelligence, digital, qualitative and quantitative approaches

Advisor for CXB HUB since July 2017

alexis grabar co-founder and executive president tech and innovation cx lead mycxvision my cx vision
Alexis Grabar

Co-Founder and Executive President
Tech and Innovation CX Lead

Myriam Crolard

Senior consultant & project coordinator

15 years

Industry experience

Managed several International projects, involving multicultural and multidisciplinary teams (market studies, product launch, digital tools, CRM deployment)

Qualitative market research, CX management, International Project management, Customer Journey Mapping

BBA ESSEC International Trade

English, French

alexis grabar co-founder and executive president tech and innovation cx lead mycxvision my cx vision
Alexis Grabar

Co-Founder and Executive President
Tech and Innovation CX Lead

Frequently asked questions

What does CX mean?

Customer Experience (CX) is how the company communicates with its clients during the decision-making and buying processes. It affects buying decisions and the client’s desire to engage with your company.

Why does CX matter?

Apart from building customer trust, CX ensures that every member of your team is dedicated to providing their best effort. This boosts engagement and leads you to higher sales. But it’s not all about the money. The credit and value your company presents matters most.

What does a CX strategy include and how does it benefit the business?

The CX strategy covers each step of user interaction with your company. Besides pre-sale, it also covers customers’ feedback and their desire to reach out for more services.

What is the difference between good and bad CX?

Customer experience implies every interaction a client has with your company. If it’s bad, they unplug. But that’s not what we’re striving for. Good CX means the customers expect you to do well – this comes from the point of loyalty and understanding that any of their concerns are considered.

Get started with myCXVision!

The first individual survey is free.

1
sign up for my cx vision

Click “Sign up” and fill in the form

2
answer a 45 questions survey on mycxvision

Answer our 50-question survey

3
radar chart my cx vision

Get your CX score in the form of a radar chart

4
get a cx roadmap

Get an action roadmap with estimated timeframes and benefits

get english version of mycxvisionget french version of my cx hub